Shipping policy
At Towers Jewelry, we take great care in preparing and shipping every order to ensure your jewelry arrives safely and securely.
Order Processing
In-stock orders are typically processed within [1–3 business days]. Processing times may vary during holidays, promotions, or periods of high order volume.
Orders placed on weekends or holidays will begin processing on the next business day.
Custom & Made-to-Order Jewelry
Custom and made-to-order pieces require additional time for production. Estimated completion times will be provided when your order is confirmed.
Production times for custom pieces are separate from shipping times.
Shipping
We currently ship within [the United States].
Estimated delivery times after your order has been processed:
- Standard Shipping: [3–7 business days]
- Express Shipping: [1–3 business days]
Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, or other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on the order, destination, and selected shipping method.
Tracking
Once your order has shipped, you will receive tracking information using the email address or phone number provided with your order.
Please allow up to 24–48 hours for tracking information to update.
Shipping Protection & Signature
For the security of your jewelry, certain high-value orders may require a signature upon delivery.
Please make sure someone is available to receive and sign for the package when required.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or there is an issue with your delivery, please contact Towers Jewelry as soon as possible so we can assist you.
Towers Jewelry is not responsible for packages that are lost or stolen after the shipping carrier confirms successful delivery.
Questions
If you have any questions regarding your order or shipping, please contact us through our Contact Us page.
Towers Jewelry